At Rvira, we are committed to providing helpful and timely support to our customers. This Support Policy explains how you can reach us and what to expect from our support team.

1) Support Channels

You can contact our support team through:

• Email

• Contact form on the website

• Phone/WhatsApp (if available)

Support details will be provided on the Contact Us page.

2) Support Hours

Our support team is available during business hours.
Response times may vary during weekends, holidays, or peak sale periods.

3) Types of Support We Provide

We assist with:

• Order status and tracking

• Product information

• Returns, refunds, and exchanges

• Payment or checkout issues

• General queries about our products and policies

4) Response Time

• We aim to respond to all queries within 24–48 business hours.

• Urgent issues (wrong/damaged products) are prioritized.

5) Customer Responsibility

• Please provide accurate order details when contacting support.

• Incomplete information may delay resolution.

6) Behavior & Misuse

• We expect respectful communication.

• Abusive or inappropriate behavior towards support staff may result in limited support.

7) Policy Updates

Rvira reserves the right to update this Support Policy at any time. Any changes will be posted on this page.